Quality and CI Manager

Who are we?

We are a group of driven professionals looking to change lives and transform the world through “Water Done Differently”. Our niche businesses are Battery Maintenance, Marine Care and Hydroponics. From strategic planning to corporate communications, we get creative. You can typically find us geeking out about the latest IoT innovation, a new plastic injection molding technique, or a consumer insight.

All things are led with Continuous Improvement and Program Management best practices. Although we embrace structure in setting goals, we seek ways to Question and Improve and challenge ourselves. New ways to improve the watering practices for forklift batteries? No problem. Better plumbing solutions for recreational boat manufacturers? Consider it done. What are we doing next? Join us to find out!

Flow-Rite Controls seeks a Quality and CI Manager to help us think beyond tomorrow! Are you looking to Love What You Do? Are you passionate about questioning the status quo to improve? Do you believe in helping others succeed? Then Flow-Rite may be your perfect fit.

What you will be doing:

Flow-Rite’s Quality and CI Manager will be a Help First individual who provides the guidance and oversight of a quality product to our customers by Thinking Beyond Tomorrow and lead continuous improvement initiatives which align with the strategic goals of the company.


  • Manage the quality team to ensure the goals and values of FRC are met through coaching, mentoring, and guiding.
  • Ensure that processes needed for the quality management system are established, implemented, and maintained.
  • Report to top management on the performance of the quality metrics and any need for improvement.
  • Advocate timely and effective communication with Manufacturing, Engineering, and Product Management as well as provide technical support and coordination on quality-related issues for existing product operations and new product implementation.
  • Ensure the promotion of awareness of customer requirements through the organization.
  • Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
  • Develops quality assurance plans by conducting risk analyses; identifying critical control points and preventive measures; and establishing critical limits, monitoring procedures, corrective actions, and verification procedure.
  • Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints through the Return Goods Authorization (RGA) system; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
  • Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
  • Monitors ISO certification standards and prepares Flow-Rite for compliance.
  • Knowledge of quality management tools such as SPC, design of experiment (DOE), and root cause analysis.
  • Working knowledge of inspection equipment and procedures.
  • Ability to read prints and understand geometric tolerances.
  • Drive targeted, sustainable improvement in Safety, Quality, Delivery and Cost – in that order.
  • Developing and maintaining improvement projects as fed by either company objectives.
  • Ensure successful kaizen events by installing and ensuring compliance to the kaizen process.
  • Directly provide formal and informal lean training and coaching.
  • Promote and facilitate diagnosis of workflow/value stream impediments and other wastes throughout the business as requested and as based upon key performance goals.
  • Promote and facilitate associate development in various lean tools, lean production, and kaizen leadership.

The stuff you know:

  • Bachelor’s degree in Business Administration or Quality Management equivalent.
  • Master’s Degree (Preferred)
  • A minimum of 5 years of Operations management experience preferred.
  • Experience implementing continuous improvement/lean initiatives.
  • Required: ISO training, required annual trainings.
  • Lean certification preferred.
  • Technical proficiency with computers, MS Office applications and other office equipment.
  • Team player with drive and strong interpersonal skills.
  • Responds swiftly to customers; internal and external. Put the customer first.
  • Provide service that under promises and over delivers.
  • Strong problem-solving skills. Passion for diving into the details and providing crisp concise analysis and driving resolution.
  • Flexibility in other assignments and able to multi-task.
  • Conflict resolution skills – Able to handle complaints; settle disputes, grievances, and conflicts through negotiating with customers and internal departments.
  • Strong organization, planning and time management skills to achieve results.
  • Strong personal and professional ethical values and integrity.
  • Proven ability to design, develop, and implement a lean roadmap for the company.

We are passionate about providing a full service, vertically integrated operation as we continue to explore and improve a high level of products and customer care experience for all our customers, internal and external alike.  For more information about Flow-Rite, a 6-time West Michigan Best and Brightest winner, visit us on the web at: www.flow-rite.com.


Submit resume and cover letter to:  careers@flow-rite.com
or mail to:
Flow-Rite Controls
Attn: Human Resources
960 74th Street SW
Byron Center, MI 49315