Aaron Richmond

Customer Service Specialist

Aaron Richmond

GET TO KNOW

What is the 1 thing in this world you are most proud of?

My Family!

Would you rather be able to run incredibly fast or jump incredibly high?

I would like to run incredibly fast.

What is your role at Flow-Rite?

My role here at Flow-Rite to assist customers in a variety of ways from providing tracking numbers and part numbers as well as provide technical help with the customers watering systems. In customer service I also help check orders for accuracy and put orders in the system for customers. We answer phones and we provide key services to our customers.

What Flow-Rite value speaks to you most and why?

For me, the”Love What You Do” value speaks the most to me! I feel very passionate about what I do here at Flow-Rite because ALL the associates I work with are amazing and I feel blessed to be a part of this Flow-Rite TEAM! They help me keep a positive attitude through some rough times and calls and are always willing to offer assistance so it helps to keep that positive attitude.

The issues/situations I deal with daily may not start out positive but by the end of any encounter I may have, it seems to end up positive and the feedback that customers give over the phone lead me into feeling good knowing that

I helped them fix their issue or issues and that in itself will keep you feeling positive!

What’s the one piece of advice you would give others about life?

That life is way too short to be upset, uptight and angry

What drives you to achieve great results in your department and how did you get it right?

The thing that drives me to achieve great results in our department is customer satisfaction and knowing that I helped the customer get through their problems and they are completely satisfied with Flow-Rite and this is possible through the great associates that provide the training and have the knowledge to pass along!

Who would you most like to meet? And why?

The person I would like to meet the most is my Grandma on my mom’s side …… she passed away when my mom was a little girl so I never met her, but my mom is an extraordinary woman so my Grandma must have been the same!