Jeff Hawley

Quality Manager

Jeff Hawley

GET TO KNOW

What's your favorite thing to do on the weekends?

Dinners with the family.

What do you like to do outside the office environment?

Running with the Run Club I joined last year.

What Flow-Rite value speaks the most to you and why?

Question & Improve:

My whole life I’ve lived this value.  I truly want to understand why something is the way it is and then improve upon it.  It drives us to dig deeper into something and not accept “that’s just the way it is”.  As Quality and Continuous Improvement Manager, this simple value could be my entire job description.  If we’re not constantly challenging how things are being done, then our products and services will not improve, and we will not be able to make our customers happy in the future.

How do you recharge?

Trips to Disney World!

What is the one piece of advice you would give others about life?

Life is too short, enjoy it!

What was your first car?

1979 Cutlass Supreme. (Stolen 3 weeks after I bought it. Found in Chicago 3 months later totally stripped down)

Would you rather change the past or be able to see into the future?

See into the future!

In your own words, describe your role at Flow-Rite

As Quality Manager, my role is to be the champion of our Quality Policy of Happy Customers.  My job is to make sure our interactions both internally and externally are done with the goal of Happy Customers in mind.  Part of that is addressing problems and concerns with a Plan, Do, Check, Act methodology.  This methodology facilitates a data-drive, objective way of solving problems and holds people accountable to meeting the desired outcomes.  Championing the Quality Policy also means having systems and processes in place to be followed to give the customer what they need, when the need it, how they wanted it, and with zero defects.